SPALOSOPHY

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OUR SPALOSOPHY

 

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RELAX

Slow down. Sit back. Clear your thoughts. Unwind with Spavia.

 

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RECENTER

Get away. Take a break. Immerse yourself. Retreat to Spavia.

 

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RENEW

Be healthy. Be strong. Be energized. Get ahead with Spavia.

 

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WE CARE | Our Core Values:

 

 

With Kindness

Sincerity is a core value deeply ingrained in empathy and the power of positive intent. At our core, we firmly believe that being forthright and candid can be done in a positive, uplifting way.

 

Excellence | Results Driven

One of our foremost values is excellence in all we do. It's not just about achieving goals; it's about our unwavering focus on improvement.

 

Curious

Curiosity fuels our spirit of adventure and growth. We are not content with the status quo; we are lifelong learners. Why? Because the world is ever-evolving, and those who embrace change with open arms and an entrepreneurial spirit, thrive.

 

Always Humble

This value embodies the balance between humility and self-assuredness. Humility reminds us that no matter how successful we become, there's always room for improvement, and there's always something to learn from others.

 

Resilient

Our resilience is a testament to our commitment to never give up. We are passionate about what we do, and this passion fuels our determination to overcome obstacles.

 

Engaged in the Community | Give Back

As an organization, we believe in giving back to the community that supports us. We give our time, talent, attention, and treasure. We recognize that our success is intertwined with the well-being of the communities we serve.

 

 

 

 

 

 

SPA ETIQUETTE

 

Smoking Policy

To ensure a healthy, safe environment, Spavia is a non-smoking facility.

Arrival

Please arrive 15-20 minutes prior to your scheduled appointment time. Starting your treatment on time allows you the full relaxing experience you deserve. Your welcome forms, locker, spa robe, spa sandals and a warm aromatherapy neck pillow will be waiting for you. Make the most of your spa experience by relaxing in our retreat room before and after your treatments. All treatments will end on time. After your Spavia experience, enjoy our signature tea and drink plenty of water.

Making Appointments

Appointments may be made online, by calling us directly or by using our Spavia App (download from the App Store or Google Play)

Children

Parents and guardians must sign a consent form for any spa guest under the age of 18. We do not offer lash extensions to children under 16 years of age. We ask for assistance in ensuring that they respect the quiet, relaxing environment of the spa.

Cancellations

In consideration of other guests and our specialists, we kindly ask that you notify us of any cancellation 24 hours in advance of a single treatment and 48 hours in advance of multiple treatments. All treatments must be reserved with a credit card. We reserve the right to bill half of the amount for missed appointments, for appointments canceled less than 24 hours in advance of a single treatment or for appointments canceled less than 48 hours in advance of multiple treatments. Our policy is designed to respect other guests and to provide compensation to our employees, who rely on us to manage their schedules and their careers with Spavia. Memberships must be canceled in writing 30 days before renewal date.

Cell Phones & Personal Property

To maintain an atmosphere of tranquility, please turn off your cell phone or other communication devices. Cell phones and pagers are not allowed in the retreat area or treatment rooms. In addition, purses, bags, and other personal property are not allowed in the treatment rooms. Spavia and its employees are not responsible for lost or damaged personal property, even if items are secured in one of the spa’s lockers.

Payment Options

We accept cash, checks, Visa, Amex, Mastercard. There will be a $20 charge for all returned checks. Prices and treatments are subject to change without notice. Spafinder and Spawish gift cards can be used, but are not accepted at all locations and may not be used with other offers, promotions or discounts.

Special Accommodations

If you have any ailments, allergies, sensitivities, disabilities or special health concerns, including pregnancy, please let us know in advance so we can best accommodate you. For the safety of mother-to-be and baby, we are only able to provide massage in the second and third trimesters.

Gratuity

Gratuity is not included in the cost of your spa treatment, but is greatly appreciated by your therapist or esthetician. If you enjoyed your treatment, it is customary to leave gratuity based on the value of the treatment received. Gratuity envelopes are provided at the reception desk or you may add gratuity to your credit card payment if desired.

Return Policy

We are happy to accept returns on any product within 30 days of purchase for products that are in “as new” condition, in the original packaging, and include accessories unless defective with proof of purchase. Returns will be refunded to the original form of payment.  Any product that is not in its original condition, is physically damaged, or is missing parts will not qualify for a return or refund. Treatments and gift cards, including online gift cards, are final sale. Memberships are non-refundable and non-transferrable. Members may not use discounted gift cards at any time during or after the cancellation of membership. Gift cards may not be redeemed for cash.